Payment Policy

Booking process and payment 

We must confirm availability before confirming any reservations. Upon confirming a reservation we require full payment of the reservation unless stated otherwise upon confirmation. Your reservation is not confirmed until full payment for the reservation has been received by us. The client will then be issued with a booking confirmation and receipt of full payment. We will then provide you the client with location details, the property terms and conditions and any key collection process.

Booking confirmations 

No reservation is confirmed unless the client has received a booking confirmation from us. Booking confirmations will be sent via fax, email or post on receipt of full payment unless stated otherwise.

Prices 

Prices stated on our website are a guide only. Exact prices for a specific property will be confirmed by us upon enquiry. We reserve the right to amend any prices stated on the website at any time. Prices quoted are inclusive of VAT unless stated. Prices quoted are for accommodation only and any extras are not included in the stated price and will consequently be charged to the client as appropriate.

Currency and exchange rates 

All prices and currencies stated on the website will be charged in Euro (€ / EUR).

Payment procedure 

Payment terms as specified at time of booking. No accommodation will be provided at check-in unless we have received cleared funds. Failure to pay in accordance with the agreed terms and conditions may result in retraction of reserved accommodation.

Payment methods 

We accept the following methods of payment: Bank to Bank transfer to our account (Please contact us for more information) and Credit Card / Debit Card (Mastercard, Visa).

Cheques 

Regrettably we do not accept personal cheques.

Bank Transfers 

When sending a remittance please quote our booking reservation number / reservation name. A copy of the bank transfer request should be faxed/emailed to us. All bank charges must be paid for by the client. The full balance for accommodation costs must be received after all relevant bank charges are made. International bank transfers will incur fees, so please discuss this with your bank prior to commencing payment.

V.A.T (Value Added Tax) 

VAT will be included in the quoted price within your reservation total unless otherwise stated. We reserve the right to adjust the quoted rates should local legislation oblige us to alter the application or change the rate of VAT. If you have any concerns please contact us.

Security Deposit 

Upon confirming a reservation, we will require a security deposit to be given either prior to arrival or upon check in. A security deposit may either be provided in cash, or by means of securing the value in question on a debit/credit card. The value of the security deposit will be quoted to you beforehand, and will be dependent on the length of stay, and on the accommodation/services booked.